Refund Policy

Altura Brew – Refund Policy

 

1. Overview

At Altura Brew, we take great pride in the quality of our coffee and the care we put into every order. If something isn’t right, we’re here to help. This Refund Policy explains when refunds or replacements may be issued and how to request support.

2. Perishable Products

Because coffee is a perishable product:

• We cannot accept returns of opened bags.

• Unopened bags may be eligible for a refund or replacement only if there is a quality issue or the wrong item was sent.

3. Damaged, Incorrect, or Defective Items

If your order arrives:

• Damaged

• Incorrect

• Missing items

• Or you believe the product is defective

Please contact us within 7 days of delivery. We may request photos to help us understand the issue and improve our process.

Eligible cases may receive:

• A replacement product

• Store credit

• Or a refund to the original payment method

4. Lost or Stolen Packages

Once an order is marked as “Delivered” by the carrier, Altura Brew is not responsible for lost or stolen packages.
If your package appears lost in transit, we will gladly assist you in filing a claim with the carrier.

5. Cancellations

• Orders can be canceled before they are roasted or shipped.

• Once an order is processed, cancellations may not be possible due to the freshness and small‑batch nature of our coffee.

6. Refund Processing

If a refund is approved:

• It will be issued to the original payment method.

• Processing times vary depending on your bank or payment provider.

7. How to Request a Refund or Replacement

Please contact us at:

Altura Brew Support
Email: alturabrew@gmail.com
Phone: 520-390-9366

Include:

• Your order number

• A description of the issue

• Photos (if applicable)

We’ll review your request and respond promptly.